FAQ

Deposit and withdrawal

How do I find my deposit address and tag/memo/comment?
Published on Aug 22, 2023Updated on Dec 30, 202564,943
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Dec 5, 202520,079
How do I make a deposit? (web)
Published on Aug 13, 2023Updated on Oct 20, 20257,057
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Jan 8, 202613,434
Address type upgrade FAQ
Published on Aug 26, 2025Updated on Dec 23, 2025854
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on Jan 5, 20261,858
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Dec 31, 20253,649
How do I select the correct network for my crypto withdrawals and deposits?
Published on Aug 22, 2023Updated on Jan 4, 202621,102
What are untradable assets?
Published on Sep 26, 2023Updated on Oct 24, 20253,827
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Sep 3, 20251,446
Introducing USD deposits and withdrawals
Published on Feb 14, 2025Updated on Dec 3, 20259
How do I verify OKX's ownership and balance of the wallet address？
Published on Sep 26, 2023Updated on Nov 27, 2025988
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Jan 9, 20265,476
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Nov 12, 2025401
Why is my deposit/withdrawal suspended?
Published on Aug 31, 2023Updated on Nov 12, 2025916

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