FAQ

Deposit and withdrawal

How do I make a crypto withdrawal? (app)
Published on Aug 31, 2024Updated on Nov 17, 202566
How do I unlock my deposit when the Travel Rule additional verification is required?
Published on Aug 23, 2024Updated on Dec 4, 20255
How do I make a crypto withdrawal? (web)
Published on Aug 20, 2024Updated on Nov 17, 20251
What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on Feb 17, 202662
Satoshi test FAQ
Published on May 28, 2024Updated on Oct 15, 202540
Why is my accessible balance lower than my funds unavailable for withdrawal?
Published on May 13, 2024Updated on Apr 3, 2026348
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Feb 12, 2026205
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Feb 11, 20263,688
Why is my deposit locked?
Published on Dec 19, 2023Updated on Mar 3, 2026973
What are untradable assets?
Published on Sep 26, 2023Updated on Apr 6, 20263,924
How do I verify OKX's ownership and balance of the wallet address？
Published on Sep 26, 2023Updated on Jan 26, 2026996
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Apr 3, 202613,781
Why is my deposit/withdrawal suspended?
Published on Aug 31, 2023Updated on Jan 26, 2026997
Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Published on Aug 22, 2023Updated on Apr 15, 2026414
How do I find my deposit address and tag/memo/comment?
Published on Aug 22, 2023Updated on Apr 16, 202668,661

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