FAQ
Account management and security
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 25 Jan 202629
- How do I navigate to and customize notification settings?Published on 8 Oct 2025Updated on 6 Nov 202512
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 27 Oct 202537
- How do I add my emergency contact?Published on 24 Jul 2025Updated on 15 Oct 2025215
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 3 Dec 2025170
- Passkey FAQPublished on 19 Mar 2025Updated on 29 Jan 2026106
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 8 Sept 202516,006
- Frequently asked questions about changing your residence.Published on 24 Dec 2024Updated on 28 Jan 2026210
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 8 Sept 202555
- How do I download my account statements?Published on 6 Nov 2024Updated on 25 Jan 202663
- How do I register an account on OKX?Published on 23 May 2024Updated on 22 Jan 202625,949
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 9 Jan 20265,997
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 17 Nov 20254,061
- How do I change my phone number?Published on 7 Sept 2023Updated on 17 Nov 202514,021
- How do I change my email?Published on 6 Sept 2023Updated on 17 Nov 20253,945
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