FAQ
Account management and security
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Dec 25, 202531,285
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Jan 8, 202611,967
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Jan 9, 20265,932
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Sep 8, 202515,498
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Sep 8, 202515,563
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 17, 202513,939
- How do I close my account? (app)Published on Aug 22, 2023Updated on Nov 17, 2025870
- How do I download my account statements?Published on Nov 6, 2024Updated on Dec 26, 202558
- OKX Beginner's GuidePublished on Mar 20, 2023Updated on Jan 6, 20261,659
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Nov 17, 20254,169
- What's the Global Trading account for Brazilian users?Published on Nov 25, 2025Updated on Dec 9, 20251
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Nov 17, 20254,008
- How do I close my account? (web)Published on Aug 22, 2023Updated on Nov 3, 2025444
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Sep 8, 20254,112
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Jan 6, 202623
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