FAQ
Account management and security
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 25 Dec 202531,404
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 8 Jan 202612,043
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 9 Jan 20265,959
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 8 Sept 202515,531
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 8 Sept 202515,739
- How do I change my login password?Published on 22 Aug 2023Updated on 16 Jan 202619,252
- How do I register an account on OKX?Published on 23 May 2024Updated on 9 Jan 202625,768
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 15 Jan 202623,106
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 17 Nov 20256,477
- How do I change my phone number?Published on 7 Sept 2023Updated on 17 Nov 202513,966
- What is sub-account?Published on 22 Aug 2023Updated on 26 Dec 20251,782
- How do I download my account statements?Published on 6 Nov 2024Updated on 26 Dec 202558
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 17 Nov 20254,016
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 17 Nov 20254,174
- How do I close my account? (app)Published on 22 Aug 2023Updated on 17 Nov 2025871
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