FAQ

Individual verification

How to fix passkey error 50162 on Android devices
Published on Dec 8, 2025Updated on Dec 25, 2025241
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Dec 3, 202512,733
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Nov 17, 202511,316
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Jan 2, 2026635
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Nov 17, 2025832
What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Dec 26, 2025389
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Nov 17, 20256,543
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Nov 17, 20251,205
How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
Published on May 7, 2024Updated on Nov 17, 20251,077
What documents are accepted as proof of source of funds and wealth in the United Arab Emirates (UAE)?
Published on Jun 17, 2025Updated on Jan 5, 2026
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on Nov 17, 2025162
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202530
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Oct 15, 2025124
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Oct 15, 202539
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Nov 17, 202552

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