FAQ
Account management and security
- How do I freeze my account? (App)Published on 22 Aug 2023Updated on 31 May 2026371
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 29 May 2026393
- How do I migrate my email address or phone number to another account? (app)Published on 22 Aug 2023Updated on 29 May 2026595
- How do I change my login password?Published on 22 Aug 2023Updated on 31 May 202619,704
- How do I update my login password?Published on 22 Aug 2023Updated on 29 May 202630
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 29 May 20267,996
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 29 May 202628
- I haven't received the verification codePublished on 16 Aug 2023Updated on 29 May 202633,176
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 31 May 202613,347
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 29 May 20264,305
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 29 May 20262,143
- Disabling cloud sync on your authenticator appPublished on 12 May 2023Updated on 29 May 20264,840
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 29 May 2026301
Showing 31-43 of 43 articles