FAQ
Account management and security
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Jan 9, 20266,010
- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Oct 15, 202513
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Nov 17, 20254,090
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 17, 202514,048
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 3, 2025
- How do I update my email?Published on Sep 6, 2023Updated on Oct 15, 20251
- How do I change my email?Published on Sep 6, 2023Updated on Nov 17, 20253,953
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Jan 23, 202613,466
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Sep 8, 202515,641
- What is sub-account?Published on Aug 22, 2023Updated on Jan 26, 20261,791
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Jan 15, 202623,245
- How do I close my account? (web)Published on Aug 22, 2023Updated on Feb 4, 2026449
- How do I close my account? (app)Published on Aug 22, 2023Updated on Feb 4, 2026875
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Jan 27, 2026395
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Jan 23, 2026350
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